Case Study: Emerson Cuts Issue Resolution Time By 97% with Syncrofy

Without a way to see where the raw data is coming from as it pertained to their orders, Emerson’s EDI team would have to solicit the help of one person—a business practice that wasn’t always the most efficient to say the least.

“If there was an error with the order such as a missing location, invalid item number, or incorrect quantities, we’d have to go to our EDI guy and ask him for the raw data to see exactly what failed,” said Esie Cortez, Global Channel Business Services Manager at Emerson Automation. “It wasn’t the quickest process and that’s not good when you’re dealing with invoices and orders.”

Demystifying EDI: An EDI Crash Course in Supply Chain Tech

You’ve been there before. You receive a question from one of your top trading partners about an EDI transaction from three months ago. Most likely, that information won’t be in your local archive so you’ve got to dig through an offsite one. You search through hundreds and hundreds of transactions. Aimlessly hoping that needle in the haystack will call out to you. Before you know it, you’ve wasted hours trying to track down this data when you could’ve been attending to important business matters....

Why Visibility is Essential To Creating A Resilient Supply Chain

Supply chain visibility allows stakeholders, such as manufacturers, suppliers, distributors, retailers, and customers, to have real-time access to information about the location, quantity, and condition of products in transit. Improved visibility can help reduce supply chain costs, increase efficiency, and enhance customer satisfaction. It can also help mitigate risks associated with supply chain disruptions, such as natural disasters, geopolitical issues, or transportation disruptions.
But what...